Processing and dispatch
AFS Offroad mounts are made to order. Orders are manufactured, packed and dispatched within 1–3 business days. Business days exclude weekends and public holidays.
When a mount is shown as “In stock”, this means the required materials are available and manufacturing can begin after you place your order. It does not mean a finished mount is sitting on a shelf ready for same-day dispatch.
If there is a significant delay with your order, we will contact you using the email address or phone number provided at checkout.
Shipping within Australia
We ship Australia-wide using Australia Post.
Australia Post Parcel Post typically takes 2–6 business days after dispatch. Delivery times vary by destination, including regional and remote locations, and carrier network conditions.
Tracking details are emailed when your order is dispatched.
Shipping costs
Free standard shipping is available Australia-wide on orders over A$59. This offer applies to standard Australia Post delivery only.
Orders below A$59 are charged the shipping rate shown at checkout.
Total delivery timing
Dispatch time and carrier delivery time are separate. Please allow the 1–3 business-day production and dispatch window in addition to the Australia Post transit time.
Carrier delays
Carrier delivery times are estimates and can be affected by public holidays, weather, regional access and other circumstances outside our control. We will assist where reasonably possible if an order is delayed, lost or damaged in transit.
Incorrect shipping details
Please check your shipping address before placing your order. If you notice an error, contact us as soon as possible at info@afsoffroad.com.au. We cannot guarantee an address can be changed after dispatch.
If an order is returned because of an incorrect address, failed delivery attempt or failure to collect, additional shipping charges may apply to resend it.
Lost or damaged orders
If your order is lost or arrives damaged, contact us as soon as possible at info@afsoffroad.com.au. Include your order number, photos of any damage and any relevant delivery information so we can work with Australia Post to resolve it.
